Frequently Asked Questions
Everything you need to know about Nēbu Luxury home essentials.
What materials are used in Nēbu Luxury products?
We prioritize premium, sustainable materials including long-staple Egyptian cotton, hand-poured soy wax, and artisanal ceramics to ensure every piece meets our high standards of luxury and durability.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days. For our handcrafted furniture and bespoke items, please allow 2-4 weeks for white-glove delivery and assembly.
Do you offer international shipping?
Yes, Nēbu Luxury ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy?
We offer a 30-day complimentary return period for all unused items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How should I care for my luxury textiles?
To preserve the integrity of our fabrics, we recommend machine washing on a gentle cycle with cold water and a mild detergent. For best results, air dry or tumble dry on the lowest heat setting.
Are your candles and scents safe for pets?
Yes, our luxury candles are made with 100% natural soy wax and phthalate-free fragrance oils, making them a cleaner and safer choice for homes with pets and children.